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We founded Samurai Sky with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

OUR SHIPPING POLICY

The prices displayed at samuraisky.com may include the statutory Value Added Tax but do not include a delivery charge.
The delivery charge of each order will not be the same, the price depends on the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard minimum delivery fee is subject to change without notice to you. If we are unable to deliver your order in full and should make more than one delivery, there will not be an additional charge for any additional deliveries.

RETURNS AND REFUNDS

HOW WE DO IT

Samurai Sky guarantees a refund of the returned items corresponding with the below section (Withdrawal of Order), provided that all items are returned in the same condition they were in upon you receiving them.

This means the items should not have been:

  • Damaged

  • Soiled  (Deodorant stains will void return)

  • Washed

  • Altered

  • Or worn (other than to try the item on)


 Any labels or tags should be intact.  Items displaying any of the above characteristics will be returned to customer without refund.

                Samurai Sky will pay return postage via e-mail label.  Label must be printed within 24 hours or it will expire. If the label expires, the customer will be responsible for the return postage.

ADDITIONAL INFO

WHAT YOU NEED TO KNOW

     Samurai Sky exercises the utmost commitment in accepting and processing orders and will strive to deliver your order to the address provided, in accordance with your selected delivery option.

We try to ship in the fastest possible manner and in the order in which they are placed. We aim to deliver within 4 to 10 business days following the confirmation of your order, unless otherwise agreed (Orders received during the presale of an item will ship once the item becomes available site-wide) though we aim to deliver within the communicated period. Delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.                                                                                                                                                                                                                                                                                                                                                                  Withdrawal of Order                                                                         

   You may cancel or return your order from the time you place the order until 7 days after receipt of the ordered items has been received. If you have been charged for the items, you will receive a refund which will not include Samurai Sky’s delivery costs. If you choose to keep only certain items and partially cancel your order, the delivery cost will also not be refunded. If your order does not arrive by the suggested date, please contact Samurai Sky Customer Service via email at Customerservice@samuraisky.com                                                                   


                                                                                                            Payments                                                                                                                    

You can pay for your items in a number of ways as set out. Credit card or debit card (Visa, MasterCard, Discover, Amex)PayPal (Samurai Sky)Offline Payments (mailed to P.O. Box)Samurai Sky Gift cards (e-gifts) 

PRIVACY AT SAMURAI SKY

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What is your guiding philosophy that makes you who you are or the overall principles that guide your team? Add a photo or two! Putting your face to your story allows your readers to connect to you. And here’s a little tip from the pros - write in the first person so your readers can relate to you on a more personal level.

  1. What personal information do we collect from the people that visit our blog, website or app?

 We do not collect information from visitors of our site.

Or other details to help you with your experience.

2. When do we collect information? 

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

Provide us with feedback on our products or services 

3. How do we use your information?

 We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:​

      • To administer a contest, promotion, survey or other site feature.

4. How do we protect your information?

 Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 All transactions are processed through a gateway provider and are not stored or processed on our servers.

 5. Do we use 'cookies'?

 We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.


If you turn cookies off, some of the features that make your site experience more efficient may not function properly. That make your site experience more efficient and may not function properly.

6. Third-party disclosure 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 Third-party links 

We do not include or offer third-party products or services on our website.

 Google

 Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

8. We have implemented the following:

 We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

9. Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt out Browser add on.

 10. California Online Privacy Protection Act

 CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

11. According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

      • On our Privacy Policy Page

Can change your personal information:

      • By emailing us

12. How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


13. Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking


14. COPPA (Children Online Privacy Protection Act)


When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

 15. Fair Information Practices

 The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

16. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


17. CAN SPAM Act


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

18. We collect your email address in order to:

      • Process orders and to send information and updates pertaining to orders.

      • Send you additional information related to your product and/or service

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

19. To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.


20. If at any time you would like to unsubscribe from receiving future emails, you can email us at

customerservice@samuraisky.com and we will promptly remove you from ALL correspondence.